Я приобрела невозвратные билеты через сайт tickets.ru за 37 т.р.. Билетами не удалось воспользоваться по причине моей болезни, справки есть. К сожалению, заявку на возврат денежных средств я оформила через сутки после вылета, так как серьезно заболела практически накануне. Тариф не предполагал возврат денежных средств по причине болезни, о чем мне сообщила служба поддержки. Мне предложили вернуть сборы которые составляли около 5 т.р. На подтверждение получения сборов мне было дано 6 часов. За отведенное время я не ответила, потому что посчитала, что в праве вернуть всю сумму. Поискав в интернете, я поняла, что у меня мало шансов. Я создала еще один запрос на возврат денежных средств, хотя бы сборов. На сайте указан срок 3 дня на возврат суммы. За это время мне не ответили. В службе поддержки просили подождать, так как авиаперевозчик не отвечает. Так, я обращалась еще несколько раз, но мне отвечали всегда примерно тоже самое. Прошел уже месяц. Что мне делать? Какие у меня есть права? Могу я получить всю сумму за неиспользованные билеты? Есть ли какая-нибудь ответственность компании за затягивание сроков возврата денег? Ниже условия тарифа а/к:

CHANGES

ANY TIME

CHARGE EUR 120.00.

NOTE -

A CHANGE IS A DATE/FLIGHT/ROUTING MODIFICATION.

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CHARGE APPLIES PER TRANSACTION. A TRANSACTION MAY

INCORPORATE ONE OR MORE RESERVATION CHANGE IN THE

SAME TRANSACTION EX FLIGHT AND DATE CHANGE.

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CHARGE APPLIES TO ADULT AND CHILD. INFANTS ARE

EXEMPTED.

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CHARGE DOES NOT APPLY TO INDIA DOMESTIC SECTOR

CHANGE INCLUDING ROUTING CHANGE ADDITION DELETION

OF DOM SECTOR PROVIDED THE INTERNATIONAL SECTOR

IS NOT MODIFIED.

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CHARGE DOES NOT APPLY FOR UPGRADE TO A HIGHER

CABIN CLASS.

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WHEN A NEW ITINERARY CHANGE OF FOREIGN

DESTINATION RESULTS IN A LOWER FARE THE CHANGE

FEE WILL BE ADJUSTED AGAINST THE DIFFERENCE IN

FARE.

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CHARGE EUR 180.00 FOR NO-SHOW.

NOTE -

-----------------------OUTBOUND-------------------

NO SHOW IS WHEN A PAX FAILS TO CHANGE BOOKING

ATLEAST 24 HOURS BEFORE DEPARTURE OF THE FLIGHT

BEING CHANGED.

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TICKET HAS TO BE REISSUED FOR ANY CHANGE

INCLUDING DATE FLIGHT ROUTING CHANGE.

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REBOOKING REISSUE UPGRADING MCO ISSUANCE MUST BE

MADE IN ONE TRANSACTION BEFORE DEPARTURE OF THE

FLIGHT BEING CHANGED.

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REISSUE TO BE DONE BY THE ORIGINAL ISSUING AGENT

OR AI OFFICE ONLY.

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PENALTY WAIVED FOR DEATH OF PASSENGER OR FAMILY

MEMBER. WAIVERS MUST BE EVIDENCED BY DEATH

CERTIFICATE.

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IF DATE OF TARVEL FOR OUTBOUND AND INBOUND

CHANGED TOGETHER BEFORE THE COMMENCEMENT OF

OUTBOUND JOUNEY ONLY OUTBOUND DATE CHANGE

PENALTY WILL APPLY

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THE CHANGE PENALTY PLUS DIFFERENCE IN FARE AND

TAXES WILL ALSO APPLY FOR CHANGE OF DATE FLIGHT

ROUTING ON INTERLINING SECTOR

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CHARGES ARE NON COMMISSIONABLE AND INCLUSIVE OF

SERVICE CHARGE

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-----------------------INBOUND-------------------

NO SHOW IS WHEN A PAX FAILS TO CHANGE BOOKING

ATLEAST 24 HOURS BEFORE DEPARTURE OF THE FLIGHT

BEING CHANGED.

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TICKET HAS TO BE REISSUED FOR ANY CHANGE

INCLUDING DATE FLIGHT ROUTING CHANGE.

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REBOOKING REISSUE UPGRADING MCO ISSUANCE MUST BE

MADE IN ONE TRANSACTION BEFORE DEPARTURE OF THE

FLIGHT BEING CHANGED.

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REISSUE TO BE DONE BY THE ORIGINAL ISSUING AGENT

OR AI OFFICE ONLY.

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PENALTY WAIVED FOR DEATH OF PASSENGER OR FAMILY

MEMBER. WAIVERS MUST BE EVIDENCED BY DEATH

CERTIFICATE.

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THE CHANGE PENALTY PLUS DIFFERENCE IN FARE AND

TAXES WILL ALSO APPLY FOR CHANGE OF DATE FLIGHT

ROUTING ON INTERLINING SECTOR

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CHARGES ARE NON COMMISSIONABLE AND INCLUSIVE OF

SERVICE CHARGE

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CANCELLATIONS

ANY TIME

CHARGE EUR 150.00.

NOTE -

CHARGE APPLIES TO ADULT AND CHILD. INFANTS ARE

EXEMPTED.

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REFUND OF UNUSED FEES AND TAXES PERMITTED.

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CHARGE EUR 180.00 FOR NO-SHOW.

NOTE -

CHARGE EUR 180 EXTRA IF PAX IS NO SHOW. NO SHOW

IS WHEN A PAX FAILS TO CANCEL BOOKING ATLEAST 24

HOURS BEFORE DEPARTURE OF THE FLIGHT.

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PENALTY WAIVED FOR DEATH OF PASSENGER OR FAMILY

MEMBER. WAIVERS MUST BE EVIDENCED BY DEATH

CERTIFICATE.

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FULL REFUND PERMITTED BEFORE DEPARTURE IN CASE OF

REJECTION OF VISA. EMBASSY STATEMENT REQUIRED.

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WHEN FARES ARE COMBINED THE MOST RESTRICTIVE

CANCELLATION REFUND CONDITIONS APPLY FOR THE

ENTIRE JOURNEY. IN CASE OF PARTIALLY UTILIZED

TICKETS CHARGE OW FARE OF THE FLOWN SECTOR. IF NO

OW FARE EXISTS FOR THE FLOWN JOURNEY IN THE SAME

RBD THE NEXT HIGHER RBD WILL APPLY IN ADDITION TO

CANCELLATION FEE.NOTE IF APPLICABLE OW RT FARES

PLUS TAXES FOR ACTUAL TRAVEL IS HIGHER THAN THE

WHOLE ORIGINAL TICKET NO TAX REFUND WILL BE

PERMITTED.NO REFUND FOR COUPONS USED BEYOND POINT

OF TURNAROUND AND OUT OF SEQUENCE COUPONS. NOT

APPLICABLE FOR POINT TO POINT TICKETS.

ALL APPLICABLE REFUND PENALTY NO SHOW CHARGES TO

BE CHARGED ADDITIONALLY.

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CHARGES ARE NON COMMISSIONABLE AND INCLUSIVE OF

SERVICE CHARGE